Frequently Asked Questions
What are the differences between the Soft Touch, Bookcloth, and/or Limited Edition Planner Series?
All of these series are exactly the same in terms of content and format; the only difference is the type and color of the cover material. Soft touch planners uses our classic faux leather, suede-like cover material. Our Bookcloth series use a linen-like cover material. Our Limited Edition planners change every year but usually have a beautiful synthetic leather-like material with a slight sheen to it.
When will my order ship?
Your purchase will be processed and shipped 1-2 business days after placing an order.
If you selected standard/ground shipping, the expected arrival date is 5-7 business days (domestic orders). Expedited orders will arrive within 3-4 business days of the shipment date (not the order date).*
For international orders, please allow up to a week for delivery. Due to customs and international processing, more time may be necessary.
For more information, please visit our shipping policy here.
*Note: If you placed an order over the weekend, your items will be processed and shipped out on Monday.
Can I find Ink+Volt in stores?
We are currently not in stores. We are online-only and ship directly and exclusively!
Are gift cards available?
Yes! Gift cards are available. They are non-refundable, and do not expire. Gift cards are delivered via an email that contains the gift card code and value. Purchases made with gift card value are refundable per Limited Return Policy.
I ordered a digital PDF of the Ink+Volt Planner. How do I download and print it out?
Your PDF download will be available on your order summary page immediately following checkout. The download will also be sent to the email provided at checkout shortly following the transaction.
Our digital PDF of the Ink+Volt Planner is formatted for standard 8.5″ x 11″ paper and should print from home like any other document. If you would like to print the Ink+Volt Planner, we have created a printing guide to help adjust your settings.
If you would like to print the PDF professionally, your preferred print shop will most likely ask to see our permission. Please email us for permission to print out the Ink+Volt Planner PDF for personal use.
Do you offer bulk discounts?
For more information, email us at firstname.lastname@example.org or send us a note on our Contact page.
Do you offer your notepads in PDF format?
Unfortunately no, our notepads are not available in PDF. Sorry!
What is your return policy?
Visit our return policy for more information.
My order hasn't arrived yet. What should I do?
If your package does not arrive within 7 days of the expected delivery date please let us know. We insure all of our packages, but if you don’t let us know in a timely manner there will be nothing we can do to get you a refund or a replacement. We want to make sure you order arrives safely to you, and if there are any hiccups at all don’t hesitate to reach out to us at email@example.com
If the tracking shows as delivered but your package does not arrive, and it was sent to the address provided in your order, then you will need to follow up with the carrier as these instances are not covered by insurance and we won’t be able to help.
What's the difference between the Ink+Volt 2023 Planner and the Ink+Volt Undated Planner with Notes?
The big differences between the Ink+Volt Planner and Undated Planner with Notes: The Ink+Volt Planner is dated throughout the year, whereas the Undated is not, so you can start and stop using it at anytime without wasting a week/month of pages.
The Ink+Volt Planner has planning pages for 12 months instead of 6 months.
The Ink+Volt Planner has 6 blank pages in the back for notes, while the Ink+Volt Undated Planner has lots of lined, unlined and perforated pages to take notes.
Other than that, the page layouts are very similar. Check out the individual product webpages for a preview of the planners.
Why are there only 6 months of planning in the Ink+Volt Undated Planner?
This was intentional. We wanted it to be a notebook and a planner. Something you could take to meetings and take notes in, but also a place to track your daily life.
Our original prototypes had a full year of planner tools, but once we added the notes pages, the book topped out at over 400 pages (the actual notebook is 212 pages), and that version would be really heavy and hard to carry around.
If you would like a year’s worth of planning tools, check out our dated planners. While it doesn’t have the note-taking pages of our undated version, it has all of the same planning tools and layouts for 12 months of use.