When you order from the website we typically select the most cost effective shipping method available. If you would like your package shipped via a specific carrier or have special instructions just email us at firstname.lastname@example.org and we will do our very best to accommodate.
Orders are generally shipped within 24 hours.
For expedited shipping please allow 3-5 business days from the date of your order.
For ground shipping please allow 7-10 business days from the date of your order.
For international shipping please allow 30 business days from the date of your order.
We do our best to protect each shipment, but we also send our packages with insurance – just in case. If for some reason your package is damaged during shipment, we can work together to file a claim. Please be sure to take a picture of the damage and the outer packaging. Then send it to email@example.com to start the claim process.
If your package does not arrive, but the tracking shows as delivered, and it was sent to the address provided in your order, then you will need to follow up with the carrier as these instances are not covered by insurance and we won’t be able to help.
If you select a product that is a pre-order and combine shipping with products that are available to ship now, we will wait to bundle your items in one shipment (at the time that pre-order is ready to ship). If you would like some products sooner, it is best to place separate orders.
We really want you to love your notebook or planner. If you aren’t completely satisfied with your purchase please send us an email to firstname.lastname@example.org to let us know and we can get back to you on next steps. Please note that all dated planners and calendars are FINAL SALE and cannot be returned or exchanged.
Returns can be mailed to:
c/o Urban Influence
1508 10th Avenue
Seattle, WA 98122
We will accept most returns within 30 days from the date of shipment. However if your merchandise is not in resalable condition we may not be able to honor a refund. You can email about your situation to the address above to find out before you take the time and effort to send it back. 🙂
Also, if your package does not arrive within 7 days of the expected delivery date please let us know. We insure all of our packages, but if you don’t let us know in a timely manner there will be nothing we can do to get you a refund or a replacement. We want to make sure you order arrives safely to you, and if there are any hiccups at all don’t hesitate to reach out.
If you have any questions or concerns related to returns or anything else you can reach us at email@example.com.