*Holiday Shipping Deadlines*
Announcement: All orders placed between December 23-December 25 will be processed and shipped on December 26. Happy Holidays!
For arrival by December 25
Order by December 12 – Ground shipping (7-10 days)
Order by December 19 – Expedited shipping (3-5 days)
For arrival by January 1, 2019
Order by December 19 – Ground shipping (7-10 days)
Order by December 22 – Expedited shipping (3-5 days)
Orders must be placed by 11am PST on the date listed. Shipping cutoff dates and times are subject to change. Last order dates listed above are not a guarantee of delivery by the respective date, as some factors of the delivery process are outside of our control and delays can sometimes occur during heavy holiday seasons. Please contact us at [email protected] with any questions or concerns.
Limited Return Policy
All orders are final and non-refundable unless the shipment arrives damaged, an item is defective, or if the wrong product was sent. You will have 30 days from the date of purchase to contact us at [email protected] with these issues. Digital goods, such as PDF downloads, are ineligible for refunds.
Returned merchandise must be in resalable condition. Damaged, opened, or used merchandise will not qualify for a refund. All returns will incur a $5 restocking fee per item. Original shipping charges will not be refunded.
1. Contact Us
To determine if your order qualifies for a return, email us at [email protected] with the following required information:
Item(s) to return:
Reason for return:
2. Return the item
If your return is approved, we will provide necessary shipping information and instructions needed to process your return. You will need to carefully package the items to ensure it is protected in shipment.
3. Finalizing your return
Once we receive the items your return will be processed within 5 business days of its arrival back to Ink+Volt. You will receive an email from our team once the return is processed.
Orders are generally processed and shipped within 24 hours, unless otherwise specified due to holidays.
For expedited shipping please allow 3-5 business days from the date of your order.
For ground shipping please allow 7-10 business days from the date of your order.
For international shipping please allow 30 business days from the date of your order.
We do our best to protect each shipment, but we also send our packages with insurance-if your package is damaged during shipment, we can work together to file a claim. Please be sure to take a picture of the damage and the outer packaging. Then send it to [email protected] to start the claim process.
If your package does not arrive within 7-10 business days of the expected delivery date please let us know. We insure all of our packages, but if you don’t let us know in a timely manner there will be nothing we can do to get you a refund or a replacement. We want to make sure you order arrives safely to you, and if there are any hiccups at all don’t hesitate to reach out.
If the shipment tracking shows the package was delivered but you have yet to receive it, you will need to follow up with the carrier as these instances are not covered by insurance. If package theft is common in your area or you are not confident in the safe delivery of your package, please use a different address or reach out to us so we can make special accommodations. Any orders that appear to be missing or stolen are not eligible for a refund or replacements.